We have been informed that online scammers are targeting New Zealand charities with an overpayment scam. The scammers are targeting all donation channels including donation forms on charity websites, phone donations as well as third party online platforms.
We have been advised that scammers are making donations using stolen credit card details. After donating, they will contact the charity directly to request a refund for a claimed overpayment. They may give realistic excuses, such as trying to convince you they intended to donate $100 instead of $1,000 and will experience personal hardship if the money is not returned. They may imply they are calling on behalf of a donor or are the donor themselves.
They ask you to return the overpayment to a bank account or a different credit card to the one used in the original transaction. The scammer hopes you will return the money before realising the donation was fraudulent.
If you receive a direct refund request for a donation, always review the transaction details with the entity who processed the transaction before agreeing to a refund.
Never agree to refund a credit card donation to a bank account or a different credit card. Be wary of online donors who claim they’ve donated too much or made an error when entering their donation amount.